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Exchanges & Returns: If you would like to return an item that you have purchased from us, please include a copy of your invoice. Returns will be accepted up to 30 days from the date of purchase. Items being returned MUST be in new and re-sellable condition with the tags still attached (if applicable). We cannot accept items that have been used, worn, or laundered. Additionally, compression undergarments can not be returned or exchanged. Please return your package insured, trackable and PREPAID. We encourage you to protect yourself from loss or theft by insuring the return shipment and saving the receipt for your records. We regret that we will not be able to issue credit or refund for any item that is lost or damaged in return shipping. Reimbursement for returned items is made by original method of payment only and original shipping charges are not refundable. If you received merchandise in error from us or if you have any additional questions please call our customer service department @ 270-601-3733, Mon-Fri 10am-5pm. *Please attach a seperate note if necessary to clearly explain any additional instructions that will aid us in quickly processing your return/exchange. *Shoes that are being returned or exchanged must be in unworn re-sellable condition with original box. SHOES AND BOX MUST BE PLACED INSIDE A SEPARATE SHIPPING BOX. Shoes being returned or exchanged not following this procedure may not be accepted or are subject to a 15% re-stocking fee.